Which two configurations, when used together on the Search duplicate cases step, achieve this goal?

Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. Tenants may submit multiple maintenance requests for different request types. The company wants to identify duplicate maintenance requests from the same address.

Which two configurations, when used together on the Search duplicate cases step, achieve this goal? (Choose Two)
A . Configure the request type as a weighted condition.
B. Configure the tenant name as a basic condition.
C. Configure the apartment address as a basic condition.
D. Configure the apartment address as a weighted condition.

View Answer

Answer: B C