Which two configurations, when applied in combination, achieve this behavior?

Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.

Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
A . Configure the case type to create temporary cases.
B . Add a decision shape to the process.
C . Configure the stage to resolve the case.
D . Add a Persist case step to the case life cycle.

View Answer

Answer: B,D