Which two configurations should a Consultant implement to prevent Work Orders from being closed?

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.

Which two configurations should a Consultant implement to prevent Work Orders from being closed?

Choose 2 answers
A . Custom Work Order Escalation Rules
B. Custom Approval Process on Work Orders
C. Custom Work Order Status
D. Custom Validation Rule on Work Orders

View Answer

Answer: B,D

Explanation:

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.

References:

https://help.salesforce.com/s/articleView?id=sf.fsl_approval_process.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.fsl_validation_rules.htm&type=5