Which two configuration requirements should be considered when troubleshooting?

A consultant configured a triggered send definition in Sales Cloud for a customer using Marketing Cloud Connect, The trigger is on a Custom Object called ‘Shipments’ and is enabled for Triggered Sends in Setup.

Which two configuration requirements should be considered when troubleshooting? (Choose 2 answers)

A. The Shipment object is on the Account Related List.

B. There is a Master Detail Relationship from Contact to Shipment.

C. The Shipment object requires a Lookup to Lead or Contact.

D. An Apex Trigger is created on the Shipment object.

Answer: B,C

Explanation:

When troubleshooting a triggered send definition in Sales Cloud using Marketing Cloud Connect, especially when the trigger is on a custom object like ‘Shipments’, here are the configurations to consider:

A. The Shipment object is on the Account Related List.

This isn’t a strict requirement for triggered sends. The trigger doesn’t need the custom object to be on the Account Related List.

B. There is a Master Detail Relationship from Contact to Shipment.

A Master Detail Relationship is not strictly required for triggered sends. However, having a relationship from Contact to Shipment could be beneficial if the email needs to reference data from both the Contact and the Shipment objects.

C. The Shipment object requires a Lookup to Lead or Contact.

This is crucial. For Marketing Cloud Connect to send an email using a Triggered Send, it needs a way to associate the record from the custom object (Shipment) to a Lead or Contact. That way, it knows which email address to send to. A lookup relationship to the Lead or Contact from the custom object ensures this association.

D. An Apex Trigger is created on the Shipment object.

An Apex Trigger is not strictly required for a Triggered Send. Marketing Cloud Connect allows for triggered sends without the need for Apex code. However, if more advanced logic is needed, an Apex trigger could be used.

Given the above considerations, the correct answers are:

B. There is a Master Detail Relationship from Contact to Shipment.

and

C. The Shipment object requires a Lookup to Lead or Contact.