Which two characteristics of customer relationship management are true? (Choose two.)
A . increasing customer spend on technology hardware and software
B . introducing technology solutions to the customer
C . building and maintaining rapport with relevant individuals
D . moving the customer toward positive decisions about investments and initiatives
E . enticing customer with deep discounts and promotions
Answer: CD
Explanation:
Customer relationship management is about:
Latest 810-440 Dumps Valid Version with 269 Q&As
Latest And Valid Q&A | Instant Download | Once Fail, Full Refund