Which two case types do you create to support this scenario?

In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on the situation, some claims are investigated for potential fraud in parallel to the actual claim process.

Which two case types do you create to support this scenario? (Choose Two)
A . Items of loss
B. Claim
C. Customer
D. Fraud investigation

View Answer

Answer: A,D

Explanation:

These two case types can support the scenario of filing home insurance claims with items of loss and potential fraud investigation. Items of loss can be implemented as a child case type that represents each item that is claimed by the customer. Fraud investigation can be implemented as a parallel process that runs in the background while the main claim process is ongoing. The other options are either incorrect

or irrelevant for this scenario.

References:

https://academy.pega.com/topic/child-cases/v1

https://academy.pega.com/topic/parallel-processes/v1