Universal Container uses Service Cloud with a custom field, stage_c, on the Case object. Management wants to send a follow-up email reminder 6 hours after the stage_c field is set to ‘’; Waiting on customer’’ The …. Administrator wants to ensure the solution used is bulk safe.
Which two automation tools should a developer recommend to meet these business requirements? Choose 2 answers
A . Scheduled Flow
B . Einstein Next Best Action
C . Record_Triggered Flow
D . Process Builder
Answer: A, C
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