Which two area should the administrator review to understand potential root causes?

A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via multi-factor authentication.

Which two area should the administrator review to understand potential root causes? Choose 2 answers
A . Identity Verification History
B. Login History
C. Debug Logs
D. Setup Audit Trail

View Answer

Answer: A, B

Explanation:

Identity Verification History is a tool that tracks the verification methods used by users when they log in to Salesforce via multi-factor authentication. It can help identify any issues or errors related to verification methods such as email, phone, or app. Login History is a tool that tracks the login attempts and status of users who access Salesforce. It can help identify any issues or errors related to login credentials, IP addresses, browser types, or locations.