Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors?

A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization’s new leadership does not have a historical perspective of the expected outcomes.

Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)
A . Research the list of accelerators.
B . Review the account health score.
C . Analyze the adoption report.
D . Examine the recent QBR results.
E . Evaluate the architecture value cards.

View Answer

Answer: C,D