Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:

Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:

• The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.

• The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.

• They have 50 Salesforce Live Agent Licenses provisioned in their org.
A . Enable Live Agent in Community Settings.
B . Add a custom Live Agent Lightning component.
C . Set up Live Agent in Community Management.
D . Configure Live Agent in the Salesforce org.

View Answer

Answer: B,D