Which two actions should an administrator perform with Case escalation rules? Choose 2 answers

Which two actions should an administrator perform with Case escalation rules? Choose 2 answers
A . Re-open the Case.
B . Send email notifications.
C . Change the Case Priority.
D . Re-assign the Case.

View Answer

Answer: BD

Explanation:

Case escalation rules are used to escalate cases that have not been resolved within a certain time frame by changing the case owner, sending email notifications, or triggering workflow actions. You can use these actions to alert the appropriate users or groups when a case needs urgent attention or escalation.

Reference: https://help.salesforce.com/s/articleView?id=sf.customize_caseesc.htm&type=5