Which two actions should a Consultant recommend to address the lack of quality checking?

Universal Containers recently rolled out a Salesforce Knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console.

Which two actions should a Consultant recommend to address the lack of quality checking?

Choose 2 answers
A . Set up an intuitive Data Category hierarchy
B . Restrict the Manage Articles user permission
C . Enable and configure wildcards for article searches
D . Require that an article be added when closing a case

View Answer

Answer: A,B