Which tool should you include in the recommendation?

You have computers that run Windows 10. The computers are joined to an Azure Active Directory (Azure AD) tenant and enrolled in Microsoft Intune.

You need to recommend a solution for help desk administrators that meets the following requirements:

✑ The administrators must assist users remotely by connecting to each user’s computer.

✑ The remote connections must be initiated by the administrators. The users must approve the connection.

✑ Both the users and the administrators must be able to see the screen of the users’ computer.

✑ The administrators must be able to make changes that require running applications as a member of each computer’s Administrators group.

Which tool should you include in the recommendation?
A . Remote Desktop
B. Intune
C. Remote Assistance
D. Quick Assist

View Answer

Answer: B

Explanation:

References: https://docs.microsoft.com/en-us/mem/intune/remote-actions/remote-assist-mobile-devices