Which three statements regarding the Call by-Call report are true?

The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.

Which three statements regarding the Call by-Call report are true? (Choose three.)
A . If a call is queued and an announcement is played, the event will be included in the event column.
B . The Call-by-Call report can include several reporting intervals.
C . You can enable Call-by-Call statistics for reports on a per application basis.
D . The Call ID is the identifier that ties alt information together to produce the complete record for each call.

View Answer

Answer: A,B,C