Which three statements about Webchat Transfer to Service are true? (Choose three.)

Which three statements about Webchat Transfer to Service are true? (Choose three.)
A . WebChat transfer is completed without any indication on customer web session.
B . The Web Chat Agent helps the customer, and transfers the chat to the appropriate service.
C . The Agent waits on the line until the customer connects to the new agent.
D . The Agent puts the chat on hold, and the customer is put in the Oceana® queue until a new agent is found.
E . The Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.

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Answer: ABD