Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)
A . Service Level Maximizer (SLM) can be used as an agent-based call distribution type.
B . Service Level Maximizer (SLM) can be used as a skills-based call distribution type.
C . Call Management System (CMS) or IQ must be used as the reporting tool.
D . It is possible to use Vector Directory Number (VDN) skill preferences.
E . It includes Expert Agent Selection (EAS) and Business Advocate (BA).

View Answer

Answer: B,D,E