Which three should the consultant recommend to achieve the mission statement?

The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that "We will empower our customers to interact with us in the way of their choosing." Universal Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement.

Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A . Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
B . Create a central "Contact Us" page which provides access to all available channels.
C . Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D . Optimize the customer community for mobile devices to have access to the same support as desktops.
E . Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.

View Answer

Answer: B, D, E

Explanation:

These three solutions will help achieve the mission statement of empowering customers to interact with Universal Containers in the way of their choosing. Creating a central “Contact Us” page will provide customers with a clear and easy way to find all the available channels of support, such as phone, email, web, chat, etc. Optimizing the customer community for mobile devices will ensure that customers can access the same support features on their smartphones or tablets as they can on their desktops. Enabling customers to be emailed FAQs by accessing the interactive voice response 24 hours per day will allow customers to get self-service support even when the call center is closed.

Verified Reference:

Create a Contact Us Page, [Optimize Your Community for Mobile Devices], [Send Email from Interactive Voice Response]