Which three Salesforce productivity features should be used to accomplish this requirement?

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Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case.

Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers
A . Omni-Channel
B . Publisher Actions
C . Macros
D . Quick Text
E . Chatter

Answer: B, C, D