Which three Salesforce productivity features should be used to accomplish this requirement?

Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case.

Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers
A . Omni-Channel
B. Publisher Actions
C. Macros
D. Quick Text
E. Chatter

Answer: B, C, D