Which three recommendations should a consultant make to meet this requirement?

Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.

Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A . Enable article customization for open cases.
B . Enable agents to create their own personal articles.
C . Enable suggested articles on new cases.
D . Enable article submission during case close.
E . Create an email template to send articles as PDF attachments.

View Answer

Answer: C, D, E