Which three questions should a Solution Architect ask to ensure they understand the requirements well enough to design an appropriate multi-cloud solution?

During discovery conversations an organization notes that they want to create a custom survey around their customer’s preferences to help improve product recommendations, marketing journeys, and customer service upsell opportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year.

Which three questions should a Solution Architect ask to ensure they understand the requirements well enough to design an appropriate multi-cloud solution? Choose 3 answers
A . Will the teams need the ability to change designs?
B . Does the team need front-end development capabilities?
C . How many survey responses would you anticipate in a peak 24-hour period?
D . Will you ever have more than nine possible answers for a survey question?
E . How often do you update surveys?

Answer: A,C,E

Explanation:

✑ Option A is correct because the ability to change designs may affect the choice of survey tools and platforms, as well as the level of customization and maintenance required.

✑ Option C is correct because the volume of survey responses may impact the performance, scalability, and reliability of the survey solution, as well as the data storage and integration requirements.

✑ Option E is correct because the frequency of updating surveys may influence the design and governance of the survey solution, as well as the change management and testing processes.

✑ Option B is incorrect because front-end development capabilities are not relevant to the survey requirements, but rather to the implementation details and skills of the team.

✑ Option D is incorrect because the number of possible answers for a survey question is not a critical factor for designing a multi-cloud solution, but rather a minor detail that can be easily accommodated by most survey tools.

References:

✑ Certification – B2C Solution Architect – Trailhead

✑ Study for the B2C Solution Architect Certification | Salesforce – Trailhead

✑ B2C Solution Architect Certification Guide | Salesforce Ben