Which three KPIs could be used to help understand the chatbot’s impact on customer service?

Northern Trail Qutfitters implemented achatbot on its Experience site.

Which three KPIs could be used to help understand the chatbot’s impact on customer service? Choose 3 answers
A . Number of lead records created
B . CSAT (Customer Satisfaction score)
C . Case deflection
D . Average Handle Time compared to Bot Session Time
E . Case Type by Issue

View Answer

Answer: B,C,D