Which three KPIs could be used to help understand the chatbot’s impact on customer service?

Northern Trail Qutfitters implemented a chatbot on its Experience site.

Which three KPIs could be used to help understand the chatbot’s impact on customer service? Choose 3 answers
A . Number of lead records created
B . CSAT (Customer Satisfaction score)
C . Case deflection
D . Average Handle Time compared to Bot Session Time
E . Case Type by Issue

View Answer

Answer: B,C,D