Which three features should an administrator use to meet these requirements?

The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases.

Which three features should an administrator use to meet these requirements? (Choose three.)
A . Support processes
B . Page layouts
C . Permission sets
D . Field-level security
E . Record types

View Answer

Answer: ABE