Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A . Omni-Channel
B. Page Layouts
C. Record Types
D. Support Processes
E. Article Types
Answer: B, C, D
Latest Service Cloud Consultant Dumps Valid Version with 359 Q&As
Latest And Valid Q&A | Instant Download | Once Fail, Full Refund