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Which three features could be implemented to support this?
Universal Containers provides Customer Support for two separate business operations.
The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A . Omni-Channel
B . Page Layouts
C . Record Types
D . Support Processes
E . Article Types
Answer: A,C,D
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B . Page Layouts
C . Record Types
D . Support Processes