Which three features are included in the Energy and Utilities Cloud Console?

Which three features are included in the Energy and Utilities Cloud Console?
A . Customer Story
B . Multiple tabs, such as Overview.Biling. and Usage
C . Configuration options with significant coding
D . Rate Comparison
E . Customer 360 view

View Answer

Answer: BDE

Explanation:

The Energy and Utilities Cloud Console is designed to provide a comprehensive, integrated view of customer data and utility-specific operations. Features like Multiple tabs, including Overview, Billing, and Usage, enable users to access various aspects of customer information and service details from a single interface. The Rate Comparison feature allows for the comparison of different energy rates directly within the console, facilitating better customer service and engagement. The Customer 360 view offers a holistic overview of the customer’s interactions, services, and preferences, providing valuable insights that drive personalized customer interactions and improved service delivery. Reference = Salesforce Energy and Utilities Cloud documentation highlights these features as part of the console’s capabilities, emphasizing the enhancement of user experience and operational efficiency through integrated views and functionalities.