Which three factors should a Consultant consider when configuring routing? Choose 3 answers

Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A. Configure Schedule Policy by modifying Work Rules and Service Objectives.

B. Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.

C. Default Travel Speed is used only if a different travel speed is null on the resource.

D. A straight line is used to compute the shortest distance between two locations if Street Level Routing is enabled.

E. Set Auto Schedule to True upon creation of the Service Appointment.

View Answer

Answer: A,B,E

Explanation:

A. Configure Schedule Policy by modifying Work Rules and Service Objectives.

Explanation: Work Rules and Service Objectives are critical components of a Schedule Policy. These determine the constraints and goals for scheduling, respectively. Modifying them will influence how routing and scheduling decisions are made.

B. Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.

Explanation: The Resource Availability Work Rule considers a resource’s availability by accounting for their breaks, work hours, and other appointments. Ensuring travel time is considered appropriately is essential for accurate scheduling.

E. Set Auto Schedule to True upon creation of the Service Appointment.

Explanation: By setting Auto Schedule to "True", the system will automatically attempt to schedule the service appointment once it’s created. This ensures that the routing logic is applied right away.

Incorrect Answers:

C. Default Travel Speed is used only if a different travel speed is null on the resource.

The Default Travel Speed is used as a baseline speed for calculations, but if a resource has a specific travel speed set, then that will be used instead of the default.

D. A straight line is used to compute the shortest distance between two locations if Street Level Routing is enabled.

This is not accurate. If Street Level Routing is enabled, the system uses actual road networks and distances to compute travel between two locations, not a straight line.

In summary, when configuring routing, the consultant should prioritize understanding and setting up the scheduling policy, ensuring travel and breaks are accurately accounted for, and leverage the auto-schedule feature for efficient service appointment scheduling.