Which three considerations should the Consultant take into account?

Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.

Which three considerations should the Consultant take into account? Choose 3 answers
A . An Entitlement Process must be applied to both Cases and Work Orders.
B. Milestones for Work Orders can be configured in Setup.
C. Milestones for Work Orders can be set up from the metadata API.
D. A new Entitlement Process requires selecting a single Entitlement Process Type.
E. A single Milestone can be added to both Case and Work Order Entitlement Processes.

View Answer

Answer: B,C,D

Explanation:

These three considerations should be taken into account when implementing service level agreements for work orders, as they affect how milestones are created and applied to work orders.

References: https://help.salesforce.com/s/articleView?id=sf.fs_milestones_for_work_orders_overview.htm&type=5