Which three considerations should the consultant take into account?

Universal containers want to implement service legal agreements (SLA) for work Order.

Which three considerations should the consultant take into account?
A . A new entitlement process requires selecting entitlement process type.
B. Milestones for the work orders can be set up from the metadata API
C. A single milestone can be added to both case and work order entitlement processes.
D. An entitlement process must be applied to both cases and work order
E. Milestone of the work orders can be configured in setup.

View Answer

Answer: A,C,E