Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account? Choose 3 answers
A . An Entitlement Process must be applied to both Cases and Work Orders.
B. Milestones for Work Orders can be configured in Setup.
C. A new Entitlement Process requires selecting a single Entitlement Process Type.
D. A single Milestone can be added to both Case and Work Order Entitlement Processes.
E. Milestones for Work Orders can be set up from the metadata API.
Answer: C,D,E
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