Which three configurations should a Consultant implement to ensure this can be achieved?

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to “Technician Wrap Up.” The Technician is required to provide confirmation that wrap up is completed.

Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers
A . Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
B . Create a Milestone which has entry criteria for Status = Technician Wrap Up.
C . Create custom fields to capture that the Wrap UP Activities have been completed.
D . Create a Workflow to close the Milestone when the Wrap Up is complete.
E . Create a Process Builder to close the Milestone when the Wrap Up is complete.

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Answer: B,C,D