Which three configuration options are needed to enable the manager to satisfy the requirements?

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours.

Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)
A . Provide notification to HR requesting urgency be increased.
B . Provide a service level for the HR assignment.
C . Provide escalation action to HR and resolve the case.
D . Provide a field for urgency adjustment.
E . Provide a local action to transfer the assignment to another queue.

View Answer

Answer: CDE