Which three changes are disrupting the energy and utilities market?

Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees

Which three changes are disrupting the energy and utilities market?
A . Regulatory and technology changes
B . Digital first and work-from anywhere in real time
C . Removing the complexity from the business
D . Capitalization of the cloud
E . Customer expectations and values

View Answer

Answer: A, B, E

Explanation:

The energy and utilities market is currently experiencing significant disruption due to several factors. Regulatory and technology changes are at the forefront, with new policies and advancements in technology pushing companies towards more sustainable and efficient operations. Digital-first strategies and the capability to work from anywhere in real time are also transformative, as they allow for greater flexibility, improved customer service, and enhanced operational efficiency. Finally, changing customer expectations and values, particularly regarding sustainability, reliability, and personalized service, are influencing how energy and utilities companies operate. These disruptions require companies to adapt and innovate, leveraging digital transformation to meet evolving demands.

Reference = These insights are based on Salesforce’s discussions on industry trends and challenges within the Energy and Utilities Cloud documentation and resources. Key topics include digital transformation, customer engagement, and adapting to regulatory changes. Salesforce’s industry insights and trend analysis provide a comprehensive overview of these disruptions.