Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.
A . Approval Processes can be used to escalate cases in the chat window.
B . Multiple visitors can chat in one window
C . The Articles tool can be used to search for Knowledge Articles
D . Chats can be transferred to other agents.
E . The Details tab can be used to see information about the visitor.
Answer: C,D,E
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