Which three aspects should the consultant consider to meet these requirements?

UniversalContainers initiates cases based on electronic transmissions from power units.

The case management process is as follows:

A work order is submitted to a field service team to perform a technical review.

After the technical review is closed, an agent needs to contact the customers to review the activities.

Cases can only be closed after the customer review has been completed.

Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on are lated custom object.

Which three aspects should the consultant consider to meet these requirements? Choose 3 answers
A . Account team relationship to the primary contact
B . Case closure rules on the original case
C . Work order and customer contact escalation requirements
D . Visibility and access to the work order records
E . Total number of account and contact records in the database

View Answer

Answer: B,C,D