Which three approaches should a consultant use to learn about and empathize with the customer?

Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK’s process and pain points.

Which three approaches should a consultant use to learn about and empathize with the customer? Choose 3 answers
A . Embodying
B . Shadowing
C . Interviewing
D . Role Playing
E . Leading Workshops

Answer: A,B,C