Which three actions should you perform in sequence?

DRAG DROP

An organization uses Dynamics 365 Customer Service. The customer service queue is not implemented.

Customer service representatives (CSRs) are unable to keep up with an influx of email inquiries. Other employees must read and respond to messages that are routed to a customer service queue.

You need to create a queue for customer service emails.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

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Answer:

Explanation:

Timeline

Description automatically generated with medium confidence

Create a queue in Customer Service app

To create or edit a queue

✑ Go to Settings > Service Management.

✑ Select Queues. (Step 1)

✑ To create a new queue, select New. (Step 2)

✑ Fill in the details.

✑ Select Save.

Step 3: Change the queue type to Public

Other employees must read and respond to messages that are routed to a customer service queue.

In Customer Service, you can create two types of queues:

Public queues: Create to let everyone in the organization view the queue and all of its items.

Private queues: Create with limited set of members to help those members easily view the queue items in that queue. Private queues streamline queue items for the members of that queue only and help to remove clutter from other user’s views.