Which three actions should you perform?

You are customizing an Omnichannel for Customer Service implementation.

You need to configure the escalation process to a human agent.

Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A . In the Power Virtual Agent topic, add the Transfer to agent node.
B. Add a context variable in Power Virtual Agents to escalate the conversation.
C. Select a context variable in Omnichannel and update the information from Power Virtual Agents.
D. Add a bot user to the Omnichannel queue.
E. Set the operating hours to escalate a conversation.

View Answer

Answer: A,B,D

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent