Which third-party integration could be beneficial?

The customer needs real-time sentiment analysis during calls .

Which third-party integration could be beneficial?
A . Zoom
B . Genesys Cloud CX
C . Google Cloud AI
D . Zendesk

View Answer

Answer: C

Explanation:

Google Cloud AI offers powerful tools for real-time sentiment analysis during calls, making it a beneficial third-party integration for Salesforce Contact Centers. By integrating Google Cloud AI, organizations can analyze voice interactions in real-time to detect customer sentiment, helping agents understand and react to customer emotions and concerns more effectively during the conversation. This integration can enhance customer service by providing deeper insights into customer needs and improving response strategies.

Reference: https://cloud.google.com/solutions/contact-center