Which technique would best ensure a balanced workload and effective time utilization among the team members?

A team of IT support technicians at a large corporation uses various time management techniques to handle a high volume of support tickets efficiently.

Which technique would best ensure a balanced workload and effective time utilization among the team members?
A . Assigning tickets to technicians based solely on their current availability
B . Utilizing a time tracking tool to monitor and adjust ticket handling times
C . Allocating specific time blocks for non-urgent tickets
D . Implementing a policy where technicians choose their tickets based on personal preference

View Answer

Answer: B

Explanation:

Utilizing a time tracking tool allows management to analyze how long tickets take to resolve and adjust workflows accordingly. This ensures that each technician can manage their time efficiently, balancing their workload and preventing burnout.

Option A is incorrect because it doesn’t consider the complexity or type of tickets, which can lead to imbalances in workload.

Option C is incorrect because while allocating time blocks can help manage non-urgent tickets, it doesn’t address overall time

management for all ticket types.

Option D is incorrect as personal preference may not align with business needs or the urgency of tickets, potentially leading to delays in critical support areas.