Which task is information technology infrastructure library most commonly used for within a enterprise?

Which task is information technology infrastructure library most commonly used for within a enterprise?
A . To create network designs
B . To establish service management practices
C . To define leadership styles with IT
D . To define leadership styles within IT
E . To create business outcome for IT

View Answer

Answer: B

Explanation:

The Information Technology Infrastructure Library (ITIL®) is a commonly used service management practice within businesses. An organization can determine its level of maturity by verifying against one of the five maturity levels. The ITIL® practice is helpful for determining maturity levels and establishing service level management practices throughout the business-led approach.

Alignment with business needs

Achievable service level agreements

Predictable and consistent processes

Service delivery efficiency

Measurable and improved processes

Establishes a common language