Which step would assist in troubleshooting this problem?

A VMware Workspace ONE administrator is managing a fleet of console.

Which step would assist in troubleshooting this problem?

A. Network traffic tools to capture Android traffic

B. xCode to extract the device debug log

C. Android SDK and do a tcpdump

D. Workspace ONE UEM Console Request Debug Log

View Answer

Answer: D

Explanation:

When troubleshooting issues in a fleet of devices managed by VMware Workspace ONE UEM, having the right tools and logs is crucial to identify and resolve the problem. Let’s evaluate each option:

A. Network traffic tools to capture Android traffic – These tools might be helpful to analyze the traffic between Android devices and the Workspace ONE UEM. However, they might not provide comprehensive information about the UEM’s actions or internal errors.

B. xCode to extract the device debug log – xCode is specific to iOS development and has nothing to do with Android. So, this wouldn’t be of help for Android device management or issues related to the Workspace ONE UEM console.

C. Android SDK and do a tcpdump – While using the Android SDK to perform a tcpdump can help in capturing network packets on an Android device, it might not give specific insight into the interactions of the device with the UEM or the root cause of any issues related to the UEM console.

D. Workspace ONE UEM Console Request Debug Log – This log would capture the requests made within the Workspace ONE UEM Console, which would provide insight into any issues or errors that the console might be encountering.

Based on the information provided, the best approach to troubleshoot a problem specifically with the Workspace ONE UEM Console would be:

D. Workspace ONE UEM Console Request Debug Log.

Having this log would provide the most relevant information related to issues within the UEM console itself.