Which step should the community manager take first?

A community manager runs a Facebook group for people who have challenged themselves to refrain from drinking alcohol for 30 days.

The group has grown organically over two years after the founder completed a 30-day challenge and invited people to join. The group now has includes over 3,000 members who use it as a resource for tips, guidance and support as they take on the challenge.

The community manager wants to make the group the recognized source for support.

Which step should the community manager take first?
A . Define the brand guidelines for cohesive content in the community
B. Review community posts and delete unprofessional content
C. Ask the members to provide profitable ideas for the community
D. Tell members they need to pay to stay in the community

View Answer

Answer: A