Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?

Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?
A . Describe work with other companies that has solved similar problem.
B . Ensure the workshop schedule consider tome zone and language differences.
C . Reiterate the project objectives and the KPIs that will be tracked.

Answer: A