Which step is first in the troubleshooting process?

A customer reports that in a CTS1300 room, a microphone switches to a segment that has no one talking.

Which step is first in the troubleshooting process?
A . Replace the microphones to stop phantom switching.
B . Reseat the microphone cables.
C . Recalibrate the microphones.
D . Reboot the codec.
E . Replace the audio expansion box because the microphones connect to an AV expansion box.

Answer: C

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