Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)

Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)
A . HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
B . HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
C . Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.
D . All Partners can resell HP Lifecycle Services as transactional upfront payments
E . All Partners can sell HP Lifecycle Services contractually.

View Answer

Answer: C D

Explanation:

The correct answers are C and D. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers and All Partners can resell HP Lifecycle Services as transactional upfront payments.

– Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers. This can help them increase their revenue, enhance their customer relationships, and differentiate themselves from competitors. For example, Partners can offer their own installation, configuration, or training services along with HP Set Up Services, which are designed to help customers with the challenges of planning for, moving to, and provisioning new devices from the cloud12.

– All Partners can resell HP Lifecycle Services as transactional upfront payments, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service. Customers can check the status and coverage of their HP Lifecycle Services online by entering their device serial number34.

The other options are incorrect because:

– HP Synergy Partners cannot attach HP Care Packs to contractual HP hardware deals. HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They are only available for devices that are in good working condition at the time of purchase or renewal. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date34.

– HP Power Service Partners can sell HP Care Pack renewals as SKU-based services. SKU-based services are services that have a standard stock keeping unit (SKU) number and can be ordered through the HP Channel Services Network (CSN) portal. HP Care Pack renewals are SKU-based services that extend the coverage of HP devices for one year past the base warranty or extended warranty5 .

– Not all Partners can sell HP Lifecycle Services contractually. Contractual services are services that are sold as a subscription or a pay-per-use model and require a contractual agreement between the customer and the Partner or HP. Only select Partners who have met certain criteria and have been authorized by HP can sell contractual services, such as HP Device as a Service (DaaS) or HP Managed Print Services (MPS) .

1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP® Official Site 2: HP Support Services | HP® Official Site 3: HP Care Pack Services – Frequently Asked Questions (FAQs) 4: HP Care Pack – PC Repair, Extended Warranty & Support 5: HP Channel Services Network : [HP Care Pack Services – Post Warranty] : [HP Device as a Service (DaaS) | HP® Official Site] : [HP Managed Print Services | HP® Official Site]