Which statement describes the possible root cause of this issue?

A company uses Secure Email Gateway to provide email access to its mobile devices and uses Exchange 20VT6 as its email infrastructure.

Today the VMware Workspace ONE UEM administrator received a report that all newly enrolled devices (iOS and Android) were unable to receive email After speaking with some end users, the administrator found previously enrolled devices were still able to receive email on their mobile devices. The users who reported this issue are able to access their email through Outlook Web Access (OWA) on their computers.

Which statement describes the possible root cause of this issue?
A . The Secure Email Gateway server is unable to connect to the Exchange server.
B . The Exchange 2016 client access server cluster sporadically refuses to connect (HTTP 500)
C . There is an email compliance policy restricting email access to only Android devices.
D . The Secure Email Gateway is unable to update policy with VMware Workspace ONE UEM API

View Answer

Answer: A

Explanation:

The possible root cause of this issue is that the Secure Email Gateway server is unable to connect to the Exchange server. This could be due to network issues, firewall settings, or authentication problems. If the Secure Email Gateway server cannot communicate with the Exchange server, it will not be able to deliver email to the newly enrolled devices. The previously enrolled devices may still be able to receive email because they have cached credentials or sessions with the Exchange server. The users who reported this issue are able to access their email through OWA on their computers because OWA does not rely on the Secure Email Gateway server.