Which statement about the customer is true?

Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line).

Which statement about the customer is true?
A . The customer has a high probability to renew and will include an expanded opportunity
B . The customer’s usage is too low to correctly measure the chance of their retention
C . The customer has increased usage, which shows a strong indicator of renewal
D . The customer’s usage has seen a recent decline and the chance of them churning will be higher

View Answer

Answer: D