Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?

Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?
A . ED Work Flows are not required while Task Bundles are present in the Engagement Designer.
B . ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)
C . ED Work Flow cannot be edited by the Customers/Business Partners as per their Business Logic.
D . ED Work Flow is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.)

View Answer

Answer: B